doog11 Terms and Conditions

1 Introduction and Applicability

These terms and conditions ("Terms") form a legal agreement between the authority operating the doog11 platform ("doog11", "we", "us") and registered or unregistered users of the platform ("user", "you").

By using our services through the doog11 website, mobile application or any other channel, you acknowledge that you have read, understood and agreed to comply with these terms. If you do not agree to these terms, please do not use any doog11 services.

These terms must be read together with our Privacy Policy and Responsible Gaming Policy, which form an integral part of these terms.

2 Account Registration and Eligibility

2.1 Eligibility Requirements

To open an account and use the services on doog11, you must meet the following conditions:

• You must be at least 21 years of age.
• You must reside in a jurisdiction where online gaming activities are legally permitted.
• You must open the account in your own name and for yourself — opening an account on behalf of or for a third party is prohibited.
• Each person may hold only one account. If multiple accounts are found, doog11 reserves the right to close all of them.
• All information provided at registration must be accurate, complete and up to date.

2.2 Account Verification (KYC)

doog11 may conduct identity verification (Know Your Customer) processes at any time when required. This process may involve submitting a national identity card, passport or other government-approved documents. Withdrawals may be delayed or suspended if verification is not completed.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are fully responsible for all activity carried out from your account. If you notice any unauthorised access to your account, notify our support team immediately via live chat.

3 Deposit, Withdrawal and Payment Policy

3.1 Deposit Terms

The following payment methods are accepted for depositing funds on doog11: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳100.

You may only use payment methods registered in your own name. Deposits made using a third party's account or card are prohibited.

3.2 Withdrawal Terms

The minimum amount for withdrawing winnings is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. However, withdrawals may be delayed during account verification or in unusual circumstances.

• Withdrawals will only be made using the same method as the original deposit.
• Additional documents may be requested for large withdrawal amounts prior to verification.
• If an attempt to withdraw funds obtained through illegal means is detected, the account will be suspended.
• doog11 actively works to prevent money laundering.

3.3 Currency

All transactions on doog11 are conducted in Bangladeshi Taka (BDT / ৳).

4 Bonus and Promotion Policy

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. After receiving this bonus, a 15x wagering requirement must be met before it can be withdrawn.

4.2 General Bonus Terms

• Each bonus offer is subject to its own specific terms and conditions.
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• doog11 reserves the right to cancel or modify any promotion without prior notice.
• Creating multiple accounts to take advantage of bonuses or sharing bonuses with third parties is prohibited.
• If doog11 detects misuse of a bonus, the bonus and any winnings derived from it will be cancelled on the relevant account.

4.3 VIP and Cashback Program

doog11 has five VIP tiers. Promotion happens automatically based on regular play:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.5%
• Gold: Weekly cashback up to 0.7%
• Platinum: Weekly cashback up to 1.0%
• Diamond: Weekly cashback up to 1.2%

5 Fair Play and Prohibited Activities

5.1 Fair Play Policy

doog11 is committed to ensuring a fair and transparent environment for all users. Our games follow technical standards to ensure impartial outcomes. We use SSL encryption to keep all data secure.

5.2 List of Prohibited Activities

The following activities are strictly prohibited on doog11:

• Any attempt to cheat, rig outcomes or gain an unfair advantage.
• Using bots, scripts or any other automated method to operate games.
• Using the platform for money laundering or illegal payment processing.
• Creating multiple accounts or using third-party accounts.
• Colluding or conspiring against other users.
• Attempting unauthorised access to doog11 systems or networks.
• Exploiting any bug or software vulnerability to gain an unfair advantage — if you find such a vulnerability, notify us immediately.

6 Responsible Gaming

doog11 believes gaming is a form of entertainment — it is not an alternative source of income. We encourage all users to play responsibly.

• Do not spend beyond your means.
• Do not chase losses by placing more bets.
• If you find it difficult to control your gaming, use the Self-Exclusion feature to temporarily or permanently exclude yourself.
• Take advantage of deposit and betting limits available on your account.

For more details, read our Responsible Gaming Policy page.

7 Copyright and Intellectual Property

All content used on the doog11 website and application — including logos, designs, graphics, text, software, databases and code — is the exclusive property of doog11 or its licensors and is protected under applicable law.

No part of this content may be reproduced, distributed, modified or used for commercial purposes without the prior written consent of doog11.

8 Limitation of Liability

To the maximum extent permitted by applicable law, doog11 will not be liable for:

• Loss caused by internet disconnection, server errors or other technical issues.
• Any loss caused by your own actions or misuse.
• Actions or delays by third-party services or payment providers.
• Any loss arising from unforeseen events or force majeure circumstances.

The outcome of gaming decisions is entirely your own responsibility. doog11 does not guarantee any wins or losses.

9 Account Suspension and Termination

9.1 Suspension by doog11

doog11 may temporarily or permanently suspend any account without prior notice in the following circumstances:

• Breach of any provision of these terms.
• Registering with false or misleading information.
• Unusual or suspicious activity detected on the account.
• At the direction of a regulatory authority or law enforcement agency.

9.2 Termination by User

You may close your account at any time by notifying our support team via live chat or email. Any pending wagering requirements and withdrawable balances will be processed before the account is closed.

10 Privacy and Data Protection

How your personal data is collected, stored and used is described in detail in our Privacy Policy. doog11 does not sell your data to any third party. However, data may be shared with authorities where required by legal obligation or for security reasons.

11 Dispute Resolution

If you have a dispute or complaint, contact our support team first. Reach us via 24/7 live chat or email at [email protected]. We are always willing to resolve disputes through discussion.

doog11 game results are considered final unless evidence of a technical error is found. In the case of a technical error, doog11 is committed to providing an appropriate resolution.

12 Changes to Terms

doog11 reserves the right to change, add to or amend these terms at any time. For significant changes, notice will be given to your registered email or on the platform. Continued use of the site after changes will be considered acceptance of the new terms.

The latest terms will always be available on this page. It is your responsibility to visit this page regularly to stay informed of any updates.

13 General Provisions

• Entire Agreement: These terms, the Privacy Policy and the Responsible Gaming Policy together form the entire agreement between you and doog11.
• Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.
• Non-Enforcement: doog11 choosing not to exercise a right in any particular instance will not be considered a waiver of that right.
• Non-Transferability: You may not transfer your rights or obligations under this agreement to a third party without the prior written consent of doog11.