doog11's Privacy Policy

01 Introduction

doog11 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how doog11 collects, uses, stores, and protects your personal information.

By using our website doog11.cam, you agree to this Privacy Policy. If you do not agree with any terms of this policy, please refrain from using our platform. This policy may be updated from time to time, so we encourage you to review it regularly.

doog11 is committed to complying with all applicable data protection laws and regulations. This policy applies to all users of our platform, whether registered or unregistered.

02 What Information We Collect

doog11 collects various types of information in order to provide its services. The details by category are listed below:

2.1 Information You Provide Directly

When you register with doog11 or use our services, the information you voluntarily provide includes:

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Time spent on the site and pages visited
• Login times and activity history
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

We keep records of all financial transactions related to your deposits, withdrawals, bets, and winnings. This information is necessary for financial accountability and fraud prevention.

03 How We Use Your Information

doog11 uses the collected information for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To smoothly operate betting, gaming, and payment services.
• Customer Support: To help resolve your complaints and questions.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
• Platform Improvement: To analyze user experience in order to improve the quality of our services.
• Communication: To send important updates, transaction confirmations, and account-related notifications.
• Responsible Gaming: To identify patterns of excessive or risky behavior and provide support to users.

We never sell your information to third parties for marketing purposes.

04 Information Sharing and Disclosure

doog11 never sells or rents your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Trusted third parties that assist us in delivering our services (such as payment processors and technology providers) are under contract with us and may use your information only for specified purposes. These providers operate under strict confidentiality obligations.

4.2 Legal Requirements

We may disclose information in response to legal obligations, court orders, or valid requests from government authorities. In such cases, we always provide only the minimum necessary information.

4.3 Fraud Prevention

Relevant information may be shared with regulatory or law enforcement agencies to assist in investigations of cybercrime, fraud, or money laundering.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the successor entity. We will notify you in advance in such cases.

05 Cookies and Tracking Technologies

doog11 uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the platform — maintaining login sessions, security verification, and so on.
• Performance Cookies: Used to collect usage statistics from different parts of the site in order to improve performance.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve the service by analyzing user behavior.

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, doing so may limit some features of the platform. Disabling essential cookies may interfere with the core functions of the site.

06 Data Security Measures

doog11 has put in place industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data transmission on our site is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Your information is stored on secure, access-controlled servers.
• Limited Access: Only authorized staff can access your information, and they are bound by strict confidentiality agreements.
• Regular Security Reviews: Our systems undergo regular security testing and updates.
• Two-Factor Authentication: Two-factor authentication is available to protect your account.
• Payment Security: All financial transactions are carried out through encrypted channels.

Nevertheless, no data transmission over the internet can be guaranteed to be completely secure. We always strive to ensure the highest level of protection, but please remain aware of this risk.

07 Data Retention Period

doog11 retains your information only for as long as necessary. The retention policy for different types of information is outlined below:

• Account Information: Retained while the account is active and after closure in accordance with applicable legal requirements.
• Transaction Records: Financial transaction records are retained for the long term to meet regulatory obligations.
• Cookie and Session Data: Session cookies are deleted when the browser is closed; persistent cookies are retained according to their set expiry period.
• Customer Service Communications: May be retained for a period of time after your account is closed.
• Marketing Preferences: Retained until you opt out.

After the designated period, information is securely deleted or anonymized.

08 Your Rights

As a doog11 user, you have the following rights:

8.1 Right to Access Information

You may request to view the information we hold about you at any time. We will fulfill this request within a reasonable time.

8.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your personal information, you may have it corrected. Many details can be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances (such as closing your account), you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for certain purposes, particularly in the case of direct marketing.

8.5 Right to Data Portability

You may receive your personal information in a structured, commonly used format.

To exercise these rights, contact us via live chat or email.

09 Protection of Minors

doog11 is intended for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account.

We use age verification processes and encourage parents to monitor their children's online activities. If you believe a minor is using our platform, please notify us immediately.

10 Third-Party Links and Services

Our platform may include third-party services, such as game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others) and payment processors (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies, and doog11 is not responsible for their collection or use of information.

We recommend reviewing the privacy policies of these services before using them.

11 Protection of Payment Information

We process payments via bKash, Nagad, Rocket, Upay, and bank transfer. Our specific measures for protecting payment information include:

• All payment transactions are conducted through encrypted channels.
• Full bank account numbers or mobile banking PINs are not stored on our servers.
• Additional security layers are used for payment verification.
• Immediate action is taken on suspicious transactions.
• The minimum deposit is ৳100 and the minimum withdrawal is ৳500.

12 Changes to the Privacy Policy

doog11 reserves the right to update or change this Privacy Policy as needed. For any significant changes, we will:

• Send a notification to your registered email.
• Display a clear notice at the top of the site.
• Update the date of change on this page.

Continued use of the platform after changes are made will be considered as your agreement to the updated policy. We therefore advise you to review this page regularly.

13 Contact Us

For any questions, complaints, or requests regarding the Privacy Policy, please contact us: